Media Services Assistant - Grand Rapids
Job Title: Media Services Assistant – Grand Rapids
Classification: T4
Department: Information Technology
Updated: September 2014
Job Summary
Provides technical support services to instructional technologies.
Responsibilities
Essential Functions:
- Operates, tests, and monitors distance learning media (ITV classrooms, telecourses, web page, satellite, multi-site conferencing bridge software and terminal.)
- Identifies equipment malfunctions and performs minor repairs.
- Works with vendors to resolve equipment issues.
- Operates the event scheduling system.
- Provides technical support for non-credit use of learning technologies.
- Assists in the training, coordination, and scheduling of student employees.
- Provides technical support for satellite downlinks and other Conference Services technical needs.
- Addresses technical emergencies.
- Schedule media equipment.
- Responsible for maintaining an inventory of media supplies, A/V resources, Distance Learning equipment, and the video library.
- Supervise student employees.
- Other related duties as assigned.
Non-Essential Functions:
- Maintains inventory of equipment.
- Training of faculty and conference services guests in the use of classroom instructional technologies (computers, data projectors, VCR’s, monitors, overhead projectors, etc.)
- Maintains the facility kiosk.
- Maintains backup sources for equipment.
- Recommends equipment purchase and replacement.
Required Qualifications:
- Associate or two-year technical degree.
- Minimum of four years related experience.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully work independently, organize own work, and coordinate work activities of others.
- Working knowledge of A/V production equipment, systems design, electronics, and audio systems with strong computer skills.
- Demonstrated experience to recognize equipment malfunctions and make minor repairs.
Preferred Qualifications:
- Bachelor’s degree.
- Supervisory experience.
- Ability to work flexible hours.
- Desire to stay current with technological advances in related fields.
Supervision Received:
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility. .
Supervision Exercised:
Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
For questions regarding employment, email Human Resources. TDD Callers: Call Michigan Relay Center 1-800-649-3777.