Office Coordinator - Records
Job Title: Office Coordinator
Classification: C3
Department: Records
Updated: January 2019
Job Summary
Responsible for providing clerical and technical support for the needs of the Registrar and the staff of the Student Assistance Center.
Responsibilities
Essential Functions:
- Assists individuals on the phone and in person.
- Provides information and completes transactions as required by students.
- Provides extensive customer service support through the Student Assistance Center.
- Interprets regulations and procedures and responds appropriately.
- Uses information provided by computerized reporting to monitor and maintain the quality and accuracy of data.
- Staffs and monitors desk coverage in the Student Assistance Center reception area.
- Performs clerical functions for every unit in Student Assistance Center.
- Assists with the keying and proofing of the course schedule.
- Provides support to the Registrar.
- Monitors inventory levels and maintains sufficient volumes to ensure the appropriate number of supplies are always available in the Student Assistance Center.
- Supervises student employees.
- Other related duties as assigned.
Non-Essential Functions:
- Serves on the Customer Service Panel.
- Works at commencement.
- Assists other units within the Student Assistance Center during high demand times.
Required Qualifications:
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive intercultural and interpersonal relationships.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Typing and spelling competency.
- Demonstrated experience to successfully to use various computer software applications.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Demonstrated experience to successfully perform mathematical calculations with speed and accuracy.
- Excellent grammar and proofreading skills.
Preferred Qualifications:
- Some college course work.
- Higher education experience.
- Supervisory experience.
Supervision Received:
Receives general instruction from a designated supervisor, but is generally expected to work independently.
Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.