Parking Systems Coordinator
Job Title: Parking Systems Coordinator
Classification: C3
Department: Facilities Services Grand Rapids and Regional Centers
Updated: March 2021
Job Summary
Manages university parking ticket and permit software system.
Responsibilities
Essential Functions:
- Maintain and update on-line parking services which include parking permit sales and distribution, ticket reconciliation and payments, ticket appeals.
- Responsible for upgrade, implementation and maintenance of parking ticket and permit system, working with other university departments and outside vendors.
- Develop queries to prepare standard and requested reports by logically formatting data requiring tabulation, compilation and manipulation of such data.
- Respond to questions and complaints; resolve problems requiring substantial knowledge and interpretation of university, Public Safety and parking regulations, policies and procedures.
- Prepare and process a high volume of correspondence related to past-due parking citations which includes working closely with the university’s collection department and student accounts.
- Create and perform daily permit charge feeds to Banner; identify and correct inaccuracies.
- Create, update and maintain files and record keeping systems pertaining to parking.
- Reconcile and deposit monies into multiple university accounts.
- Set up and install handheld ticket writers and train employees on their use.
- Facilitate annual parking survey, enter raw data into spreadsheets and assemble data into graphs.
- Create and implement training on procedures and material for COT staff and students.
- Conducts special projects and assignments as directed.
Non-Essential Functions:
- Maintain department website.
- Order office supplies, process travel vouchers and various university forms.
Required Qualifications:
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive intercultural and interpersonal relationships.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Typing and spelling competency.
- Demonstrated experience to successfully to use various computer software applications.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Demonstrated experience to successfully perform mathematical calculations with speed and accuracy.
- Excellent grammar and proofreading skills.
Preferred Qualifications:
- Higher education experience.
- Supervisory experience.
- Some college course work.
Supervision Received:
Receive general instruction from designated supervisor but is generally expected to work independently.
Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.