Records Assistant - Pew Campus, Student Assistance Center
Job Title: Records Assistant - Pew Campus, Student Assistance Center
Classification: C3
Department: Registrar’s Office-Pew Campus
Updated: January 2019
Job Summary
Provides customer service and support for a variety of functions within the Student Assistance Center.
Responsibilities
Essential Functions:
- Assists customers on the telephone and in person.
- Provides information and completes transactions as required by students.
- Works at the service center – answers questions, receives and provides paperwork for responding to customer needs and performs typical administrative functions such as registering students, cash operations (both student and building), providing admissions information, producing transcripts, etc.
- Interprets regulations and procedures and responds appropriately.
- Uses information provided by computerized reporting to monitor and maintain the quality and accuracy of data.
- Registers students.
- Keeps supervisor informed about the unit’s activities and any problems that need resolution.
- Make recommendations for improved functioning of the unit.
- Serves as resource person for faculty, staff and students within areas of expertise.
- Assists in the preparation and revision of forms and letters used by the unit.
- Counts out cash drawers and prepares for deposit.
- Loads and maintains data to the student information system.
- Responsible for daily monitoring of activities at the transaction center.
Non-Essential Functions:
- Assures a prompt response to student requests for packets of information.
- Assists with the financial aid paperwork for students.
- Backup telephones for the Pew Campus, as necessary.
- Assists with mailings, as necessary.
- Monitors inventory.
- Assist in student service office, as necessary.
- Supervise student employees.
Required Qualifications:
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive intercultural and interpersonal relationships.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Typing and spelling competency.
- Demonstrated experience to successfully to use various computer software applications.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Demonstrated experience to successfully perform mathematical calculations with speed and accuracy.
- Excellent grammar and proofreading skills.
Preferred Qualifications:
- Some college course work.
- Higher education work experience.
- Supervisory experience.
Supervision Received:
Receives general instruction from a designated supervisor but is generally expected to work independently.
Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.