Records Auditor - Application Processing
Job Title: Records Auditor – Application Processing
Classification: C4
Department: Records
Updated: January 2019
Job Summary
Serves as lead person for the admissions unit responsible for the integrity of application processing and recruitment management for both undergraduate and graduate admissions. Responsible for specific areas of expertise as well as the daily operation of the unit including the training of other clerical staff and student workers. Provides extensive customer service support through the Student Assistance Center.
Responsibilities
Essential Functions:
- Assists individuals on the phone and in person. Provides information and completes transactions as required.
- Works at the service counter - answers questions, receives and provides paperwork for responding to customer needs and performs typical administrative functions such as registering students, cashiering operations, providing admissions information, producing transcripts, etc.
- Interprets regulations and procedures and responds appropriately.
- Uses information provided by computerized reporting to monitor and maintain the quality and accuracy of data.
- Registers students.
- Supervise student employees.
- Fully responsible for the area of application processing. Also, responsible for assisting and monitoring the admissions mail room operation.
- Responsible for monitoring the daily functioning of the Admissions Mail Room and the accuracy of its work which includes generating computerized reports and other quality assurance processes.
- Keeps supervisor informed about the unit’s activities and any problems that need resolution. Makes recommendations for improved functioning of the unit.
- Serves as a resource person for faculty, staff and students within areas of expertise.
- Assigns, train and coordinates the work of clerical, temporary and student employees.
- Performs duties characteristic of the lower classified Records Assistants in the unit.
- Performs other duties as assigned.
Non-Essential Functions:
- Serves on the Customer Service Panel.
- Works at registration events.
- Works at commencement.
- Assists other units within the Student Assistance Center during high demand times.
Required Qualifications:
- High school graduate or equivalent.
- Minimum of four years of relevant work experience.
- Demonstrated administrative and organizational skills.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Demonstrated experience to successfully handle multiple demands efficiently.
- Demonstrated experience in a supervisory capacity.
- Demonstrated experience to successfully perform keyboard proficiency.
- Excellent organizational skills and attention to detail.
Preferred Qualifications:
- Bachelor’s degree.
- Higher education work experience.
- Supervisory experience
Supervision Received:
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility. .
Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.