Server Support Technician
Job Title: Server Support Technician
Classification: T3
Department: Information Technology
Updated: September 2014
Job Summary
Provides support services to Pew Campus community by coordinating multimedia technology services for academic departments and conference service events.
Responsibilities
Essential Functions:
- Assemble and install Racks, Servers, Storage Systems and other equipment as required.
- Install Cabling for Data Center Equipment, including Power, Network and Fiber
- Maintain an accurate inventory of equipment and all the connections and attributes of the equipment
- Oversee the disposal of obsolete equipment
- Oversee the proper installation and system support of Data Center Monitoring and Security Systems including Cameras
- Install and support Monitoring Software Packages
- Run routine security and vulnerability Scans
- Other related duties as assigned.
Non-Essential Functions:
- Assist Members of the Technical Support Group with System Testing
- Assist Members of the Technical Support Group with Load Testing
- Install operating systems on servers and patches when requested
Required Qualifications:
- High school graduate
- Minimum of one year experience installing Data Center Equipment (Racks, Servers & Storage)
- Minimum of one year experience supporting Video Recording System servers
- Minimum of one year experience overseeing equipment installation, cabling and inventory for a Data Center.
- Demonstrated experience maintaining and auditing Equipment Inventory
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Experience installing client and server operating systems
- Demonstrated ability to physically perform the duties of the job such as lifting equipment, connecting up computer equipment including Power, Networking and Fiber Optics
Preferred Qualifications:
- Bachelor's degree
- Experience developing Monitoring and Reporting tools using Microsoft Visual Studio.
- Experience with ONSSI Video Recording Software
Supervision Received:
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility. .
Supervision Exercised:
Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
For questions regarding employment, email Human Resources. TDD Callers: Call Michigan Relay Center 1-800-649-3777.