Customer Service
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Background –
Depending on the industry, customer service duties can vary greatly. Generally, customer service workers listen to customers’ concerns and questions regarding products or services, take orders for customers, cancel or modify personal accounts and keep track of billing information, and find solutions with customers if issues arise.
What is the average salary for someone working in this field? $32, 300*
What classes at GVSU may help me in my career? Discuss with your advisor which courses among those on this list, along with other courses not listed here, would best serve your career goals.
- COM 201 – Speech
- COM 202 – Critical Interpretation
- PSY 361- Perception
- PSY 381 – Group Dynamics
- PSY 310 – Behavior Modification
- Significant background knowledge in business (i.e. minor, major) may be necessary to be successful in this career
What experiences outside of my classes could benefit my future career?
- Working during your undergraduate career in a customer service capacity will be beneficial to gain experience
- Handshake has many customer service jobs available for GVSU students
What skills are applicable to the customer service field? The ability to actively listen, problem solve and engage effectively with others are important to have in this field. Adequate ability to record details and provide information regarding products or services is also generally required to be successful in the customer service field.
Employer Possibilities –
- Customer careers can generally be achieved with a HS diploma or GED
- Promotions possible to management positions with experience
- Possible employers vary widely depending on the industry of interest
*Salary - (bls.gov) from 2016