Measure 1

2019 Status
Achieved
Traverse City reported 100% satisfaction with prospective student advising appointments based on survey respondents. Satisfaction survey infrastructure has not yet been put in place for the regional locations now served by Transfer Connections.

2018 Status
Achieved
There were considerable changes in degree programming, staffing, and approach to prospective student advising in Holland and Muskegon with the development of ‘Transfer Connections’; yet, for the third year in a row, prospective students indicated a very high level of satisfaction at our regional locations in Traverse City, Holland, and Muskegon.

2017 Status
Not Yet Achieved
The regional locations surpassed their target in 2017, suggesting that their baseline was not an outlier year.

Measure 2

2019 Status
Achieved
Traverse City reported 100% satisfaction rate. Satisfaction survey infrastructure has not yet been put in place for the regional locations now served by Transfer Connections.

2018 Status
Achieved
Our target was met with a 100% satisfaction rate. Out of the 163 current advising appointments that took place at regional locations between 1/1/2017 and 11/27/2017, 30 (18%) responded to the post- appointment survey. Of those that completed the relevant question (Q. #7), 100% were “satisfied” or “very satisfied”.

2017 Status
Achieved
Our target was met with a 96% satisfaction rate. Out of the 185 current advising appointments that took place at regional locations between 1/1/2017 and 11/20/2017, 52 (28%) responded to the post- appointment survey. Of those that completed the relevant question (Q. #7), 96% were “satisfied” or “very satisfied”.

Measure 1

2019 Status
Achieved
We exceeded our target this year, improving 7.6% over last year for an open rate of 76.5.

2018 Status
Not Yet Achieved
Traverse City had a 68.9% open rate of the first support service promotion email sent to Traverse City students in Fall 2018.

2017 Status
Not Yet Achieved
Progress All regional locations are currently sending emails that discuss support to a variety of audiences (for example, students taking classes at the campus, living in the area, prospective/inquiring students, etc); however, we discovered an inconsistency in our definitions. In December 2017 and January 2018, we will work together to better define “support-service promotion email” in order to establish an accurate baseline.

Measure 2

2019 Status
Archived
The Northern Michigan Survey no longer asks students about service awareness. We will evaluate both the measure and instrument in 2020.

2018 Status
Not Yet Achieved
N/A - 2018 is the first reporting year.

2017 Status
Not Yet Achieved
2017 is a baseline establishing year. We identified 10 services areas offered at each location in 2017 to be included in our Fall 2017 survey: Academic advising/Planning, Career Counseling, Computer Labs, Disability Support, Financial Aid Assistance, IT & Help Desk services, Off-campus library services, Personal Counseling, Tutoring, and Writing Services.

Measure 1

2019 Status
Archived
Because survey participation extended to online sections that were designated ‘Traverse City’, but included students from outside the area, this year’s survey responses were skewed and the engagement data was not relevant.

2018 Status
Achieved
Survey completion was up 12% from 2017.

2017 Status
Not Yet Achieved
Baseline established at 77%

Measure 2

2019 Status
Achieved
Target threshold was met.

2018 Status
Achieved
Students responded well to our increased professional development offerings -- our Mock Interview spaces filled within one day and we had to add two additional interviewers to meet the demand of our students.