Bookstore Clerk

Job Title: Bookstore Clerk
Classification: C2
Department: Bookstore
Updated: January 2019

Job Summary

Provides quality customer service for bookstore customers through ordering and maintaining inventories for books, merchandise, and software.

Assist customers in locating merchandise, books or software. Respond to customer requests and resolve concerns.
Place routine orders with vendors in person and through telephone contacts: identify source, complete purchase orders, monitor receiving processes, do follow-up, stock inventory, and contact customers as required.
Enter and edit information into computerized inventory program.
Maintain stock levels in respective departments: complete physical inventory and place reorders.
Coordinate Holland textbook sales. Verify enrollments and transfer books (Textbooks).
Evaluate merchandise salability: do markdowns and order new stock as needed.
Process routine paper work. Review invoices and approve for payment.
Prepare return forms, markdown sheets and departmental transfers as needed.
Other related duties as assigned.

Coordinate marketing efforts for respective department including author appearances, special events and theme months (general reading).
Supervise temporary employees during book rush & buy-back (Textbooks).
Perform duties associated with bookstore opening and closing and oversee entire bookstore operations on selected evenings and weekends as required by a rotating schedule.

High school graduate or equivalent.
Minimum of two years relevant work experience.
Experience with various computer software applications such as Microsoft Office and/or equivalent.
Ability to operate office equipment.
Data entry experience.
Typing and spelling competency.
Possess strong verbal and written communication skills.
Ability to provide quality customer service.
Ability to work under pressure and meet deadlines.
Ability to maintain satisfactory work performance and attendance records.
Ability to successfully maintain positive intercultural and interpersonal relationships.

Some college course work.
Experience in higher education.
Experience in a trade bookstore and familiarity with both classic and contemporary books and authors (general reading).
Knowledge of numerous software applications and an aptitude for technology. (Electronics).
Knowledge of book publishers and their policies (general reading).
General knowledge of purchasing policies and procedures.

Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

May be responsible for the coordination of work assignments for student employees.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Page last modified February 8, 2021