Copy Center Coordinator
Job Title: Copy Center Coordinator
Classification: C3
Department: Copy Services
Updated: April 2019
Job Summary
Operate high-volume copy machines and finishing equipment. Provides daily support to customer services related activates for the copy center window.
Essential Functions:
- Determine the daily production schedule of projects, equipment usage and finishing activities to successfully complete the copying production and finishing volume as defined by the users.
- Operate the high volume production copiers, making adjustments to machines and originals to produce the best possible results.
- Make necessary service calls for all copy center equipment.
- Instruct student employees in proper procedures and safety measures on equipment.
- Oversee the customer service related activities for the copy center window including: walk up copy requests, returns, sell back, and general information questions.
- Guide customers in the clear and accurate preparation of Copy Center work orders.
- Enter, record, and make appropriate adjustments to copy jobs in Print Shop Pro.
- Coordinate special arrangements for requests from customers for all manner of changes to original requirements.
- Direct service calls for convenience copiers to appropriate individual.
- Sort mail for the DeVos building and record and balance business reply mail for Grand Rapids buildings.
- Hire, train, and supervise student and temporary employees.
- Other related duties as assigned.
Non-Essential Functions:
- Order and maintain supplies for all copy center equipment and services.
- Help cover Mailroom/Receiving Coordinator duties in their absence.
- Recommend replacement, repair, and purchase of suitable equipment.
- Ability to work well with other staff and the campus community to maintain positive relations.
- Provide coverage at the Allendale Copy Center.
- Close operation on a rotating schedule.
Required Qualifications:
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Demonstrated experience to successfully operate office equipment.
- Data entry experience.
- Typing and spelling competency with grammar and proofreading skills.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully provide quality customer service
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Ability to work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications:
- Some college course work.
- Supervisory experience.
Supervision Received:
Receives general instruction from a designated supervisor but is generally expected to work independently.
Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.