Information Technology Assistant
Job Title: Information Technology Assistant
Classification: C4
Department: Information Technology
Updated: January 2019
Job Summary
Provide accounting support for Information Technology (IT) Department and maintain accurate accounting records for IT institutional budget accounts. Coordinate and perform clerical duties to maintain efficient operation of the Department of Information Technology. Supervision of student employees.
Essential Functions
- Provides support to the Information Technology department; including answering of phones; scheduling meetings for all IT staff; send out notifications with GVSU employees and follow up to ensure return of technology equipment; coordination of IT projects; maintain office supply inventory; coordinate specific events and office events for all IT staff.
- Maintains and analyzes multiple, complex IT budget accounts within Banner by: reconciling, monitoring, making and tracking expenditures, preparing statements regarding the status of accounts. Investigates discrepancies and makes appropriate adjustments.
- Alerts the Director to areas of budget concerns.
- Responsible for on-line requisitioning for Information Technology Department.
- Responsible for Pcard security and reconciling along with monthly reports.
- Prepare quarterly IT Newsletter.
- Communicates with vendors to obtain quotes, place orders and reconcile differences as needed.
- Assist Director with preparation of projected budgets for yearly IT budget presentation.
- Run weekly reports in Argos and/or Banner on expenditures for Director of IT.
- Coordinate interviews for prospective IT employees and new hire processes (keys, business cards, name plate, etc.)
- Maintain and schedule calendar appointments for Director of IT.
- Provisioning and troubleshooting GVSU issued cell phones. Must be familiar with both iOS and Android platforms.
- Liaison with Verizon Wireless for GVSU cell phone issues.
- Responsible for telephone switchboard operations including how to operate and train student employees.
- Scheduling meetings for all IT staff with other constituents.
- Coordinate and schedule dates for eLearn seminars with various instructors: reserve rooms, enter seminar data into the registration system, monitor seminar registrations, collect survey data and send weekly seminar reminders.
- Respond to questions/complaints and resolves problems which may require knowledge and interpretation of university and Information Technology policies and procedures.
- Coordinate hiring process for undergrad and graduate student employees for IT department. Post new positions, enter new hires, and track status of current student hires for correct wage classifications.
- Review helpdesk ticket system to assist in service level agreements.
- Performs duties characteristic of lower-level clerical office classifications as required.
- Carries out daily job responsibilities and works independently without supervision.
- Other related duties as assigned.
Non-Essential Functions
Not Applicable
Required Qualifications
- High school graduate or equivalent.
- Minimum of four years of relevant work experience.
- Demonstrated administrative and organizational skills.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
- Typing and spelling competency.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully use a variety of computer software applications.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Demonstrated experience to successfully coordinate large projects.
- Demonstrated experience to successfully handle multiple demands efficiently.
- Demonstrated experience to successfully organize and prioritize workload.
- Demonstrated experience to successfully handle differing situations and problems in the work routine by exercising judgment.
Preferred Qualifications
- Budget experience with Banner Finance system.
- Onbase experience with Accounts Payables processes.
- Higher education work experience.
- Supervisory experience.
Supervision Received
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.
Supervision Exercised
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.