Telecommunications Specialist-Telephone Networks
Job Title: Telecommunications Specialist-Telephone Networks
Classification: E2
Department: Information Technology
|Updated: September 2014
Job Summary
The Telecommunications Specialist for Voice Networks is responsible for programming telephone system software, installation, repair, and preventative maintenance of the University telephone systems.
Responsibilities
Essential Functions:
- Maintain and monitor the usage of the Cisco VoIP network and telecommunications systems
- Maintain and monitor the usage of the Phone System
- Plan, design, implement, support and provide user-training and documentation of the University phone system
- Moves, adds and changes of telephony equipment.
- Monitors and analyzes phone system performance; provides corrective solutions and implements them.
- Evaluate, prioritize and implement system modifications and upgrades.
- Assist Management in the analysis of emerging IP network and telecommunications technologies.
- Other related duties as assigned.
Non-Essential Functions:
- Install voice and data network components and other communications equipment connecting units with inside and outside service wires.
- Checks installed equipment for proper operation.
- Installation of network cabling and switches
- Installs and repairs communication wiring/cables, splices cables, waterproofs cables, and similar duties.
- Performance of these duties may require working in tunnels or on ladders.
- Specifies, trains for and monitors the use of test equipment.
- Provides technical assistance to users to determine system needs and cost.
- Designs/maintains the cable plant for new data/telephone networks.
- Maintains communication/fiber optic equipment and parts inventory/records; requisitions parts and equipment according to procedures.
- Installs, repairs, and maintains phones, lines and equipment used in a network - configuration between campuses and remote locations.
- Documents work performed. Maintains accurate records of software and appropriate hardware settings, stating equipment location and features, as-built drawings of all telecommunication voice systems and complete system wire logs.
- Responsible for maintaining skill level and knowledge of developments within the field by participation in training opportunities, studying manuals, and reading journals and technical publications.
Required Qualifications:
- High school graduate supplemented by an associate degree in electronics of data communications or an equivalent combination of training and experience.
- Minimum of four years in a comprehensive voice installation and repair facility running of local and metropolitan area networks.
- Experience with IP Telephony
- Working Knowledge of IP addressing and routing
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully work independently and organize own work.
- Demonstrated experience to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc.
- Demonstrated experience to work with vendor/contractors in implementing various projects.
Preferred Qualifications:
- Experience in Siemens phone system
- Experience with Cisco Call Manager
- Bachelor's degree in related field.
- Supervisory experience.
- Substantial experience in construction of wire plant for voice, data and fiber.
- Experience in telephone line, trunk circuits and basic telephony principals.
Supervision Received:
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility. .
Supervision Exercised:
Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
For questions regarding employment, email Human Resources. TDD Callers: Call Michigan Relay Center 1-800-649-3777.