Service Agent
Home2 Suites Grand Rapids North - Grand Rapids, Michigan
Description
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Type: Part-time
Expected hours: Flexible full/part time positions available
Benefits:
- Flexible schedule
- Travel discounts
Schedule:
- 8-hour shift
- Day shift (7a-3p)
- Evening shift (3p-11p)
- Morning shift (11p-7a)
- Weekends as needed
Qualifications
- Prefer work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Problem solving aptitude
- Customer service attitude
- Excellent communication and organizational skills
- Pursuing a degree in hospitality is a plus
Details
Type of Position: Part-Time / Internship Position
Segment of Industry: General Hospitality & Tourism Management
Salary: $0.00 / Hour
Hours: 16-32
Company Information
Home2 Suites Grand Rapids North
330 River Ridge Dr NW
Grand Rapids, Michigan 49544
616-228-6730
Contact: Avani Singh
How To Apply
Please stop by the hotel to apply with resume in person or to fill out an application for faster consideration. You may also email your resume to [email protected]
Application Deadline: 12/31/2024
Attached Document
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Posted: 10/23/24