Front Office Supervisor
Lodgco Hospitality - Canopy by Hilton Grand Rapids Downtown - Grand Rapids, Michigan
Description
Join our team today!
The Canopy by Hilton, an exquisite modern boutique hotel situated in the vibrant heart of Downtown Grand Rapids, is currently seeking a Front Office Supervisor to join their team! In this position, you will be responsible for leading guest service operations, supporting our team of Front Desk Agents, and ensuring that our guests receive outstanding service. If you have hotel front office experience and are dedicated to delivering exceptional hospitality in a leadership role, apply today!
Please Note: Evening and weekend availability is required
for this role.
JOB SUMMARY: To assist the Front Office Manager, Assistant General Manager & General Manager in the operation of the Front Desk by directing and supervising Front Desk personnel.
ESSENTIAL JOB FUNCTIONS:
- Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
- Ensure all Front Desk employees are adhering to rate and credit policies and procedures
- Expertise in property management systems
- Knowledge of all emergency procedures and how to act on them
- Ensure any cash overage/shortage is accounted for and balanced
- Maintain a clean, organized and well supplied Front Desk area
- Ensure lobby is well maintained
- Assist in the ordering of Front Desk, Breakfast, Market, and Bar supplies
- Assist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis.
- Review all shift checklists and red book daily for completion and accuracy
- Review GSS/Heartbeat/GEI/Revinate/Stay Experience Platform weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
- Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs
- Participate in monthly Profit/Loss review
- Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately
- Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees
Qualifications
COMPETENCIES:
- Computer software skills
- Communication both verbal and written
- Flexibility with schedule and dependable
- Customer focus, time management and problem solving skills
- Strong leadership abilities
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- 1-2 years of hotel experience, preferably in a supervisory role
Details
Type of Position: Full-Time Position
Segment of Industry: Lodging Management
Salary: $0.00 / Hour
Hours: 40
Company Information
Lodgco Hospitality - Canopy by Hilton Grand Rapids Downtown
1451 Lake Dr SE #6304
Grand Rapids, Michigan 49516
989-272-8310
Contact: Kaitlyn Ostrander
How To Apply
Submit your application at www.lodgco.net/careers or send a cover letter and resume to [email protected].
Application Deadline: 12/1/24
Additional Information
To learn more about our growing company and view all open positions, visit www.lodgco.net.
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Posted: 11/18/24