School of Community Leadership and Development - Grand Valley State University

Client Services Coordinator

Grand Valley State University - Grand Rapids, Michigan

Description

Primary Duties:

Plan and coordinate conference and events for University and non-University groups.
Provide direct contact with conference coordinators of University and outside organizations.
Schedule and coordinate conference/event logistics, including food service, audio visual, and room set up.
Serve as an event liaison, meeting with clients and providing support to clients during events; serve as manager on duty providing supervision of support staff during events.
Process and provide oversight for all assigning events which do not require site familiarization by the client or actual event site management as follows.
Finalize assigned event logistics, identify special needs, and confer with the Client Services Manager or Director of Conference Planning & Hospitality Services when required.
Be thoroughly knowledgeable with all campus facilities and of all policies, personnel, and departments which impact the use/rental of facilities.
Determine and communicate anticipated service needs, including food service, audio-visual, security, and any special set-up arrangements with office colleagues, Public Safety, and Media Services.
Respond to inquiries for informational materials, formatting customized proposal letters to accompany promotional materials.
Coordinate and provide site visits for meeting planners, event contacts.
Develop and maintain positive relationships with University and non-University clients; effectively use interpersonal skills to deal with a diverse range of constituencies, exhibit excellent customer service skills.
Monitor and inspect banquet menu items and complete an event evaluation form as Manager on duty.
Requisition and closely monitor alcohol service during scheduled shifts.
Perform "hands-on" activities as needed, including set up, service, and teardown of related services.
Perform other duties as required/assigned by leadership.

Qualifications

Required Knowledge, Skills, and Abilities:

Bachelor's degree.
Demonstrated ability to independently organize, prioritize, and perform multiple tasks.
Must have excellent communication and customer service skills.
Works is fast-paced, with a multiplicity of detail.
Ability to maintain a satisfactory work performance and attendance record.
Proficient in the use of personal computers and software applications.

Preferred Knowledge, Skills, and Abilities:

Bachelor's degree in hospitality, hotel/restaurant management or related field.
Supervisory/management experience in customer service preferred, hotel or conference center experience.

Details

Type of Position: Full-Time Position
Segment of Industry: Meeting & Event Management
Salary: $44,000.00 / Year
Hours: 40

How To Apply

GVSU Client Service Coordinator (Adjunct)

Application Deadline: 5/17/2024

Attached Document

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Posted: 6/6/24