myName Email Troubleshooting

When a Student myName request is approved, the GVSU Gmail display name is automatically changed and myName will appear on emails that you send. 

If your myName does not appear, it could be because of the following:

• You have changed your own Gmail settings
• You have changed it within Google + profile
• You are using a mail client other than Google or GVSU Google Mail

FAQ/Troubleshooting

Is there a place where I can check what Google shows as my username/display name? 

• Login to Google with your GVSU Google account and follow these instructions.

2. Users can overwrite GVSU settings in their own Gmail. 
   • They can change it by following these instructions.
3. Where could my old username/email appear if I request my actual email/username be changed?
4. Mobile devices, local contacts, non-Google mail clients can also override the display name.
   • The instructions for changing display name in these email clients varies by product. Listed below are sites that provide instructions on how to change display name via some popular mail clients. 
   • Android, Computer, IPhone/IPad
   • Outlook

Limitations of a Name Change in Emails

There is one big limitation to the changes you might have made to your display name in your Mail app:

If you send an email to someone who has previously saved you as a contact on their device, then your name/emails will still show under whatever name they attached to your contact.

For example, if someone changes their display name, their emails will still show as coming from the original name on any device they had previously emailed if the recipient previously saved them as a contact or allowed their device to auto save new contacts.  

This limitation doesn’t happen if you are sending an email to someone who has not saved your contact information.

FOR SUPPORT & QUESTIONS

Direct questions about chosen name and support should be directed to one of the following groups: 

• Click here to submit a ticket for any issue related to myName
• Registrar's Office (Students)
• Human Resources (Faculty/staff)
• Milton E. Ford LGBT Resource Center
• Division of Inclusion and Equity 

The Milton E. Ford LGBT Resource Center regularly offers discrete support for students, faculty and staff.