Workday job aids related to HR and Student Employment have transitioned to "Help Articles" within Workday. To access tutorials related to HR and Student Employment, login to Workday and navigate to the Help menu item. Finance-related job aids continue to be available on the Workday Job Aid webpage. 

More than 100 Help Articles are available on topics ranging from student employee hiring, employee benefits, recruitment and hiring, to leaves and accommodations, with additional HR topics being added regularly. 

Help Articles are available to help navigate a variety of Workday business processes. You may access a Help Article as a new employee getting acquainted with the basic functions of Workday, as a longstanding employee seeking to view or change your personal employee information, or as a frequent Workday user needing to learn how to initiate an unfamiliar business process (e.g., creating a job requisition or entering vacation time). 

There are two ways to access Help Articles: (1) you can navigate to the Help menu from the main Workday page and browse article categories, or (2) search for topics directly from the top search bar on the main Workday page. Articles related to the search terms (i.e. “direct deposit”, “absence”, “address”, etc.) will populate. 

Employees are advised to submit a Help Case in situations in which application of associated Help Articles do not provide resolution, the inquiry is beyond the scope of what employees have access to resolve on their own in Workday, or there is a system/security error inhibiting the initiation of completion of a business process. Examples include supervisory organization creation or renaming, employee data inaccuracies (i.e. date of birth or gender entered incorrectly), job requisition errors, etc. 

To submit a case, navigate to the Help app and click on the blue “Create Case” button at the bottom. A Help Case may be submitted for yourself or on behalf of another staff member (i.e. an Administrative Assistant may submit a Help Case related to the account of a staff member within the unit). Upon submission, you will identify the associated Case Type, title the Help Case (similar to an email subject line), and provide a detailed description of the problem. You may also upload a document to accompany the case (e.g., screenshot, email thread).

Help Cases should not be submitted as a first step or to request general assistance or training in Workday. Employees should complete appropriate Workday training and review Help Articles before submitting a Help Case. General questions should continue to be directed to your assigned member of the HR Strategic Business Partner team. Case Management is designed for troubleshooting highly complex or unusual difficulties. 

Help Cases are triaged by the HR Strategic Support team for resolution or assignment to the associated member of the Strategic Business Partner team for investigation, referral and resolution. 

Time to resolve depends on the inquiry. Some Help Cases can be resolved the same business day, while others may require referral to HR specialty areas or external vendors. 

General inquiries should continue to be routed to your assigned member of the HR Strategic Business Partner team who remains your primary point of contact within Human Resources, providing trusted and relevant consultation and guidance on matters ranging from benefits to talent acquisition to performance. Some HR functions have a self-service option and may be resolved at the employee level without additional assistance needed. 

Employees have many self-service options available on demand. Such services include (but are not limited to) ordering a replacement or additional insurance card, adjusting retirement contribution elections, and verifying employment.