Procedures for Technology Acquisition requests

Stock Items
If you are ordering stocked items, a quote is not required. You can proceed straight to Workday to create an Internal Service Delivery (ISD) in Workday to submit your order. Pleae refer to the How to Create an Internal Service Delivery for Technology Acquisitions job aid if you need assistance placing your order.

• All Dell and Apple computer orders require the mandatory GVSU $150 software fee added as a line item. If it is not added, Technology Acquisition will automatically add it to the order. In order to deliver the equipment as soon as possible Technology Acquisition will not send back the ISD for additional approval for the $150 charge.
• All iPad orders require a mandatory $45 license fee. If it is not added, Technology Acquisition will automatically add it to the order. In order to deliver the equipment as soon as possible Technology Acquisition will not send back the ISD for additional approval for the $45 charge.

The following computers have required accessories that need to be added as line items:

• Dell Latitude 7450 2n1: Active Pen
• MacBook Pro and MacBook Air: the USB-C Digital AV Multiport Adapter is highly recommended

Non-Stock Items
If you are ordering non-stocked items, please continue to use the IT Service Portal for the quoting process. The form can be completed by clicking "Submit a Ticket" to request a quote for purchasing technology. Kindly note this form is designed for one request per person and does not accommodate multiple user requests. After you receive pricing through Technology Acquisition via your TDX ticket and are ready to place your order, you can log into Workday to create an ISD.

Instructions for non-stock items:

• Complete the Form: Fill out all the required fields in the form accurately.
• Quote Response: Once the TDX ticket is submitted, the quote response and any relevant attachments will be provided within the ticket.
• Approval Requirement: Once you receive a quote, follow the Workday Job Aid to complete and submit an Internal Service Delivery (ISD) for your Cost Center Manager to approve.

By following these guidelines, we aim to streamline the technology acquisition process and ensure transparency in our transactions.

Please note: we are not able to process new employee orders until we have their network ID. Computer equipment is assigned through our asset management software and imaged to specific users. This process cannot happen until we have the network ID. Most items looking to be purchased for a new employee are typically kept in stock. Therefore, Technology Acquisition should be able to process your order promptly upon receipt of the completed quote form with the new employee's network ID. 

Equipment Returns

Technology Acquisition does not accept returns of used equipment, nor will we resell used equipment. When your order is delivered, please verify the equipment is correct. If upon delivery you realize you ordered the wrong equipment, please email Technology Acquisition right away for assistance. 

Audio Visual Projects

If you are looking for assistance with an audio visual project, please submit an IT Project Request ticket. Please note that the purchase of Owl conference cameras can now be reviewed for approval through IT Services. Please complete a Technology Acquisition quote request, selecting the Meeting Owl option and provide as much detail as possible. IT Services will review your request and be in touch with approval or denial. 

Acceptable Use Procedure

Please reference the acceptable use procedure guidelines to determine the appropriate use of service.